Rival Ads

Alerts & weekly digest

Rival Ads uses two workspace email types for competitive updates. Owners and admins review them on Alerts.

Instant new-ad alerts

Instant new-ad alerts are sent when a source check discovers ads that were not present before. The message includes the new creative and goes to everyone who can access that monitor.

Important behavior:

  • The first check for a new monitor never alerts because it establishes the starting set.
  • Alerts can be enabled or disabled separately for each monitor under Instant alerts per monitor.
  • The same setting is available when you Edit a monitor.
  • A member without access to the monitor does not receive its alert.

Weekly digest

The Weekly digest is sent every Monday at 07:00 UTC. It summarizes Started, Stopped and Continued counts and the latest strategy information for monitors the recipient can see.

The digest is always on. There is no per-user digest switch. A recipient’s project and monitor access determines which competitors are included.

Each recipient’s personal Language controls their alert and digest wording. A recipient using Workspace default follows the current workspace Language, so one send can reach teammates using different supported languages. See Languages & translated content.

Unread indicators in the product

When new ads have not been reviewed:

  • The monitor can rise in the list with a “new” count.
  • Individual ads display New.
  • Visiting the monitor advances your own read position; it does not mark the ads as read for teammates.

Agency scenario

When a monitor’s instant alerts are enabled, an agency admin can receive its alert. A client Member with Whole project access to Client A receives only Client A alerts and digest entries. Another client’s new ads do not appear in that member’s dashboard, Library or email.

If an expected email does not arrive

  1. Confirm the user has accepted the workspace invitation.
  2. Confirm they can open the monitor.
  3. Open Alerts and confirm instant alerts are enabled for that monitor.
  4. Remember that a first sync does not alert.
  5. Check spam and email filtering.

For access changes, see Manage client access. For source problems, see Troubleshoot a sync.